Return Policy

Return/Refund Process

We do not accept exchanges within 30 days. (This policy does not apply to custom made items.) This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Our return policy is in line with the rights you have as a consumer under Australian Consumer Law

Xpeed’s goal is to continually update and improve our products. Because of this process, some product images, logos, and labels on the website are subject to vary from time to time.

To return a product simply contact us via the email address below, describing the reason for your return and the action you would like us to take. We will send you a Return/Exchange form, give you a return authorization number and an address to return the product to. The completed Return/Exchange form must accompany all returns. Online sales must be returned to head office for returns.

Credits or refunds will not be offered for returned shipping charges. If you request that we replace or exchange an item, you will be responsible for the reshipping charges. Credits or refunds will not be offered for merchandise more than 120 days after purchase. Credits or refunds are not offered for return shipping charges.

Returns can be shipped to: Xpeed, 18-22 Hudson Road, Upper Level, Mawson Lakes 5095

Please contact us if you have any questions or concerns regarding our warranty and return policy. Call us directly on +61 (08) 8250 0048, Monday – Friday, 9:00 AM – 5:00 PM (Central Australia Time). Or email us anytime at bluesl@bluesl.com.au.

Shipping Information

Xpeed generally ships via Australia Post or Courier. Please be aware, that large equipment orders (such as heavy bags and stands) will be shipped by Courier.

Orders generally ship within 1-2 business days and take anywhere from 3 to 10 business days to be delivered. Delivery time depends on where you are located and the level of service you select.

Typically we are able to meet all expected needs for a rush order. To accommodate your expedited shipping needs, call us directly on +61 (08) 8250 0048, Monday – Friday, 9:00 AM – 5:00 PM (Central Australia Time). Or email us anytime at bluesl@bluesl.com.au for shipping options and delivery expectations.

Xpeed is not currently providing International Shipping. Email us anytime at bluesl@bluesl.com.au.

Xpeed is able to ship items to P.O. boxes, but only through Australia Post. Bulky items (such as heavy bags and stands) are delivered by Couriers and cannot be delivered to P.O. Boxes.

Your immediate confirmation is available for you to print at the end of the checkout process, once your purchase is complete. A confirmation email will be sent to your attention once your order has been processed and again once your order has shipped. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder.

XPEED’S PAYMENT OPTIONS ARE SO FAST AND EASY

Direct Debit orders are Payable to Blue SL Pty Ltd Account # 052939740 BSB # 105-025 BANK SA

We accept VISA, Master Card, PayPal and Direct Deposits

Please mail all cheque payments to: Xpeed, PO Box 352, Greenwith, South Australia, Australia, 5125.
Be aware it takes one day for the online transaction to clear. Once we have received the funds, we will ship your order.

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